v-Consult User Guide for Patients

v-Consult User Guide for Patients

Welcome to v-Consult user guide for patients

v-Consult is an online consultation service, which provides you with a range of services. 

You can make use of v-Consult to:

  1. Request a new consultation/appointment
  2. Request a follow-up appointment
  3. Request a long-term condition review with the nurse 
  4. Make a medication query with a pharmacist or a doctor 
  5. Make admin enquiries, such as new patient registration, sick note etc.
  6. Access to Self-care and other useful information
  7. Access NHS symptom checker

How do I submit online consultation request? How do I consult my GP online?

  1. Visit your practice website and click on "Consult your doctor online" link/button
  2. Choose the relevant section for your need or request.
  3. Fill out the information requested and submit your v-Consult. Questions may change depending on what you input.
  4. Your practice reviews every v-Consult they get and will decide on the next best step to help you. This means you may not need to visit the practice for an appointment.

How secure is the v-consult product?

Capri Healthcare is NHS DSP Toolkit assessed and is also Cyber Essentials Plus certified. Our Data centers are UK based and conform to ISO27001:2017 standards. We endeavor to meet all relevant NHS Digital Interoperability standards.

  1. v-Consult product has passed the Data Protection Impact Assessment (DPIA). DPIA is a process to help you identify and minimise the data protection risks of a project.
  2. We are certified with Cyber Essentials and Cyber Essentials Plus.
  3. The product also passed the Penetration test.

What is the online consultation privacy policy?

By law, all organisations that use personal information (personal data) must provide a clear description of how it is used and also provide any related information to ensure the processing is carried out lawfully and fairly. Your GPs main Privacy Notice is available on their website. The additional information provided below describes only the use of your information when you use your GPs online consultation service.
Please ensure you read your GPs main Privacy Policy and if you wish to use their online consultation service here, please also read the supplementary information below:

Your GP Practice has engaged a specialised online consultation supplier which is approved to NHS England technical standards and has gone through stringent scrutiny and achieved all necessary requirements to provide Online Consultations. NHS England, on behalf of your GP, contracts with the supplier and acts as a Joint Controller with your GP for this system. However, NHS England will not receive any of your personal information, so your GP
remains responsible for your data and will ensure that any data you provide to use this service is used for the online consultation purposes only.

What are the purposes of the processing?

Online consultations allow the GP’s patients to contact the Practice without having to wait on the phone or take time to come into the practice in person especially if a patient is not sure whether they need a face to face consultation. Online consultations enable patients to use a secure online system to ask questions, report symptoms and we can then respond by signposting patients to the right person e.g. a Doctor or to appropriate service or support.

How can I request an online consultation?

You have to navigate to your practice website, on the Home page, click on Online consultation or v-Consult to request an online consultation. 

Step 1: Click on the Start  on the Homepage of the v-Consult.




Step 2: Please click on   Continue without NHS login.



Step 3: If you want help, click on I need help for myself.  If someone else needs help, click on  I need help on behalf of a patient.



Step 4:  If you click on I need help for myself, fill all your personal information and click on the Next question to continue with the process.           



Step 5: To request a new consultation with the doctor, click on Consult a Doctor under How can we help you today?












 Step 5.1: Click on New consultation with the doctor to continue with the process    


Step 5.2: Click on the Non Urgent Checkbox and Next Question.


Step 5.3: Please provide detailed answers and click on the Next Question.



Step 5.4: Summary of your request will be displayed, if you want to change your answers then click on Back to the previous page and change it.


Step 5.5: Provide consent to process your personal data and text messaging services and click Submit.


How can I request admin enquiries, such as new patient registration, sick notes etc.?

Step 1: Follow the steps from 1 to 4 and click on Admin Query.




How can I get self-care and other useful information?

Step 1: Follow the steps from 1 to 4 and click on Self care and self management.










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How can I access the NHS symptom checker?

Step 1: Follow the steps from 1 to 4 and click on Self care and self management.



How can I request a follow-up appointment, long-term condition review with the nurse and make a medication query with a pharmacist or a doctor?

Step 1: Follow the steps from 1 to 4 and click on Consult a Doctor




Step 2: Click on the relevant consultation request.


How can I provide feedback for v-Consult?

Step 1: You can provide feedback for the v-Consult online consultation services. After submitting the consultation request ( Step 1 to Step 5.5) click on Feedback.










Step 2: Select the age group and click on Next question.




Step 3: Let us know how satisfied you are with the service and click on Next question.



Step 4: Let us know your choice of consultation and click on Next question.



Step 5: Provide consent to the collection processing and use of your personal data and click on Submit.
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