Overview

To sync v-Consult online consultation requests and v-Scribe with EMIS Web, the firewall must be enabled. Clients must raise a request with the BSOL IT Support Desk (CSU) to allow secure communication. This document outlines the steps for raising the request and the required details.

Steps to Enable Firewall for EMIS Web Integration

1. Request the Client to Raise a Support Ticket.

·      The client should raise a support ticket with the BSOL IT Support Desk (CSU) to request firewall access for EMIS Web to communicate with v-Consult and v-Scribe.

2. Provide the Client with the Following Details for the Firewall Request.

v-Consult Details:

·      URL: https://mxxxxx.thevconsult.net/

·      IP Address: [IP Address to which the v-Consult link is pointing to]

v-Scribe Details:

·      Domain: uk-apis-ambient.augnito.ai

·      Canonical Name: k8s-kong-kongalbi-7688b678ab-834375182.eu-west-2.elb.amazonaws.com

·      IP Addresses:

o   51.24.33.133

o   13.43.247.57

o   3.11.76.112

3. Follow Up with the CSU Team.

·      After the client has raised the request, ask them to share the ticket number with us.

·      Our team should follow up with the CSU team to ensure the firewall configuration is completed successfully.

Technical Support

For Technical Issues:

📞 BSOL IT Support: 0300 555 0212 (Option 4, then Option 1)

Capri Support Team Contact Details:

📧 Email: support@caprihealthcare.co.uk
📞 Phone: 0330 133 4047
🕘 Support Hours: Monday to Friday, 08:00 - 17:00 (UK Time)