CINE (CINE-S or CINE-E) Installation and Setup Guide

CINE (CINE-S or CINE-E) Installation and Setup Guide

Follow the steps below to install and setup CINE on your practice computer:

Step 1: Download CINE

• Visit https://trivice.net/downloads/.
• Download the latest version of the CINE software you wish to install (e.g., CINE-S or CINE-E).



Step 2: Run the Setup File

• Once downloaded, locate the file (typically in the "Downloads" folder).
• Double-click the CINE Setup (.exe) file to begin installation.


Step 3: Accept Terms & Conditions

• Read and agree to the terms and conditions to proceed.



Step 4: Choose Installation for Users

• When prompted, select "Only for the current user."



NotesNote: If the installation fails due to restricted access, uninstall the software and reinstall it. This time, select "For all users." 

Step 5: Select Installation Location

• Choose the default installation location when prompted.



Step 6: Complete Installation

• Follow the on-screen instructions to finalise the installation.




• Once the installation is successful, the login screen should appear.



CINE Setup Guide for v-Consult Online Consultation Request Sync

Before proceeding, ensure that the firewall is enabled to allow communication between systems, ensuring successful synchronisation of requests with the patient record in PMS (SystmOne or EMIS Web).
Notes
Important Notes: 
• CINE and PMS (SystmOne or EMIS Web) must always be active and logged in to maintain synchronisation.
• If either system is inactive, the sync will not work.
Step 1: Setup Password for CINE User in v-Consult Portal

1. Log in to the v-Consult portal using admin credentials.
2. Navigate to Settings on the left menu options and select CINE management.



3. The page will display the pre-filled email cine@gmail.com. Enter the email address which you want to use for CINE login.



4. Enter and confirm the password in the respective fields.
5. Click Reset to save the password.
Notes
Note: Make a note of the password for future use. If the password is forgotten, repeat the above steps to reset it.

Step 2: Setup EMAS manager for the iPLATO Toolbar – ONLY for EMIS Web Users

1. Click on the EMIS logo and select System Tools>EMAS manager.



2. Select the Partner API Tab.



• Look for Patient Care Messaging on the left hand of the screen. (This is the name EMIS gives us).
• If active, it will have a green tick next to the name.

If it is not active, please select it then click Activate Application in the top left corner or EMIS. 

3. Confirm the users who will access the iPLATO Toolbar.



• At the top of the screen, select Edit Users.
• Tick each user who will need access to the toolbar.
• Important – EMIS web will ask for a password. You do not need to note this down or pass it on to any user.
• Once completed, press OK.

4. Help make it easy for users to log into the iPLATO Toolbar.



• On the top of the screen, select Login Access.
• Select Auto Login and Allow Login for all users who need access.
• Once completed press OK.
• Toolbar will now auto login and load for those users.

5. EMIS pop-up on first use

When you first use iPLATO Toolbar with EMIS for the first Jme, a pop-up will appear (shown below) for each user.
• Enter your EMIS username and Password

Important – you will only need to do this once



Step 3: Setup CINE

1. Locate the CINE application in the Start menu or on the desktop and click to open it.
2. Enter the following details:

• Username: Enter the email address updated on the CINE management.
• Password: Enter the corresponding password of the email address.



5. Click Connect.
6. The v-Consult queue list will display after successful connection.



Step 4: Test v-Consult Request Sync

1. Go back to v-Consult admin dashboard.
2. Navigate to the Online consultation and select a request which you want to sync. Click on the 3 dots (Menu) and select ‘Mark as closed’ to close the request.



3. After closing the request, the status will change to ‘Closed’ and TPP/EMIS Sync as ‘In Queue’.



4. Open CINE to see the closed request listed as Pending and wait for the status to change to Success.



5. Confirm the request status on v-Consult updates to ‘Closed’, and TPP/EMIS Sync as ‘Success’.



Step 5: Handling Sync Failures

1. In CINE, if a request shows as Failed, navigate to the failed request on v-Consult and click the information icon (i) to view details.



2. Refer the below table for the error messages.

v-Consult Request Status

TPP/EMIS Sync Status

Failed Reason

Comment

Closed 

In Queue

 CINE is inactive

CINE is inactive. Must login to CINE S/CINE E to activate synchronisation.

Closed 

In Queue

Firewall issue

If CINE Queue list is blank even after closing the v-Consult consultation requests, this could be a result of firewall issue. Ensure that the necessary post and services are allowed to communicate between systems.

Closed

Failed

SystmOne/EMIS Web Client looks inactive or unavailable

CINE is active but SystmOne/EMIS Web is inactive. Must login to SystmOne/EMIS Web to prevent synchronisation failure.

Closed

Failed

Cannot use open patient record when LeaveRecordOpen is not specified

Patient record is open in SystmOne/EMIS Web. Must close the patient record in SystmOne/EMIS Web to prevent synchronisation failure.

Closed

Failed

DateOfBirth mismatch

Date of Birth doesn’t match with the NHS number.

Closed

Failed

No Patient found for NHSNumber [1234567890]

Incorrect NHS Number of the patient.

Closed

Failed

Request failed with status code 422

This happens when there is an issue generating the pdf of the consultation request. For example- data missing in the pdf, pdf file size too big or image size too big.

Closed

Failed

Request failed with status code 500

AWS Issue. To be fixed at the backend.

Closed

Failed

Request failed with status code 404

Issue with the pdf generation. PDF to be generated manually from the backend.


 

Technical Support

 

For Technical Issues:

📞 BSOL IT Support: 0300 555 0212 (Option 4, then Option 1)

 

Capri Support Team Contact Details:

📧 Email: support@caprihealthcare.co.uk
📞 Phone: 0330 133 4047
🕘 Support Hours: Monday to Friday, 08:00 - 17:00 (UK Time)

























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